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posted December 10, 2006

First-Ever Meeting Of All Dufferin Rink Staff, Nov.14

City Park staff get so busy with their day-to-day work, that sometimes it’s months or even years between the times when all staff involved with a facility actually sit down at the same table and talk to each other. Because of last February’s rink discord, Councillor Adam Giambrone recently convened a meeting of all the staff who have any role at Dufferin Rink. On-site rink staff had asked for such meeting for years, but their idea was not supported. However, when a Councillor says ”I’m getting too many complaint calls, all relevant staff please come to a meeting” – there’s no choice, City staff have to accept his invitation.

So on Tuesday November 14, the managers of recreation and of city rinks, and the supervisors of recreation, of city rinks and of technical services, and the city rinks foreman and a zamboni driver, and five on-site Dufferin Rink staff, and the city councillor and his assistant, and the rink historian, all gathered for coffee and worked out some new rink procedures. Now it’s time for follow-up.

One of the points that’s still contentious is whether technical services staff, when they come to Dufferin Rink to do their daily check on the compressors, should also say hello to the on-site rink staff and give them a two-minute update on the plant. (Some tech services staff – not all – rarely speak to the on-site rink staff, and may even refuse to respond to a staff question.) Although cordial contact between co-workers is generally thought to be a good idea, the tech services supervisor says his staff are too busy to say hello.

So management at this moment declines to instruct the tech services staff to check in with their on-site co-workers at the rink. Old institutional cultures fade slowly! And Dufferin Rink is a newer model. However, the rink staff are a friendly bunch, and so are a lot of the rink users, so they’ll keep trying.

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