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posted June 8, 2006

3-1-1 And Tracking Park Maintenance Problems

There’s a new structure in the Parks, Forestry and Recreation Division. It’s a “structure by function” system, with each park maintenance request, large or small, going through the recreation supervisor as the point of entry, then streamed to various other supervisors, then followed up. In the spirit of this new style of monitoring and follow-up, all Dufferin Grove Park maintenance requests and responses are now posted on the park web site's maintenance section:

This way of posting is also a way of anticipating the City's 3-1-1 program. The program will eventually allow citizens to report problems (potholes, street lights out, garbage not picked up) by calling one central number (311) and then tracking the problem’s follow-up via the internet. Meant to begin in December 2005, the program has now been postponed until 2007. But it's easy to implement this as a test on a very small scale (just one park). So Dufferin Grove Park can be a cheap pilot for the proposed electronic-post-and-follow-up element of 3-1-1 -- another way in which the park functions as a research laboratory. Park friends: if you see a problem, send it to It will be forwarded to the recreation supervisor and then you can track it on the maintenance page of the park web site.

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